Frequently Asked Questions and Answers
- If any of your item(s) is missing in your parcel, please contact us through our Q&A board within 3 days from you receive the box. When contacting us, please send us the pictures described below.: Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item- If confirmed of missing, we will send you the product right away and All the costs related to re-sending will be borne by SERUMKIND, however, some products may go out-of-stock.
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