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Title [EXCHANGE/RETURN] I want to know the exchange(or return) policy
Posted by 컴플리톤 (ip:)
  • Rate 0points  
  • Date 2020-03-31
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If the exchange or refund is due to [change of mind], round-trip shipping cost should be paid by a customer.


*** Criteria on items that are not able to be exchanged or returned

1) Used or opened items

2) Broken or altered items, caused by customers

3) Any items reported after 7 days from the date of receiving

4) Items that does not have a record of purchase on our official webstie

5) **For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status. Still, SERUMKIND is not required to reimburse the fee for the related medical treatment

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