If the exchange or refund is due to [change of mind], round-trip shipping cost should be paid by a customer.
*** Criteria on items that are not able to be exchanged or returned
1) Used or opened items
2) Broken or altered items, caused by customers
3) Any items reported after 7 days from the date of receiving
4) Items that does not have a record of purchase on our official webstie
5) **For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status. Still, SERUMKIND is not required to reimburse the fee for the related medical treatment