If the exchange or refund is due to [change of mind], round-trip shipping cost should be paid by a customer.

*** Criteria on items that are not able to be exchanged or returned

1) Used or opened items

2) Broken or altered items, caused by customers

3) Any items reported after 7 days from the date of receiving

4) Items that does not have a record of purchase on our official webstie

5) **For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status. Still, SERUMKIND is not required to reimburse the fee for the related medical treatment