If the exchange or refund is due to [change of mind], round-trip shipping cost should be paid by a customer.
*** Criteria on items that are not able to be exchanged or returned
1) Used or opened items
2) Broken or altered items, caused by customers
3) Any items reported after 7 days from the date of receiving
4) Items that does not have a record of purchase on our official webstie
5) **For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status. Still, SERUMKIND is not required to reimburse the fee for the related medical treatment
- If any of your item(s) is missing in your parcel, please contact us through our Q&A board within 3 days from you receive the box. When contacting us, please send us the pictures described below. : Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item
- If confirmed of missing, we will send you the product right away and All the costs related to re-sending will be borne by SERUMKIND, however, some products may go out-of-stock.
CTKBRANDLAB INC. CEO : Seung Woo Hong Address: 3F 234 Hyoryeong-ro, Seocho-gu, Seoul, Republic of Korea Business License Registration Number : 656-88-00868
E-mail : firstname.lastname@example.org Global Business Inquiry : email@example.com
CS : +82 70 4211 2053