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FAQ

  • 물음 [MEMBERSHIP] What is the benefit of SERUMKIND Membership Program?

    We offer coupons, discounts, and mileage benefit according to the membership grade.



    [MEMBER BENEFIT]


    1. NEW (Newly joined members)

     - USD 3 Bonus Coupon (Valid only 1 month since join in)


    2.Birthday Coupon

     - 10% discount coupon will be issued on birthday date

       (Valid only 1 month after issue)


    3.Review

     - Content review: USD 0.5

     - Picture review: USD 1



    [MEMBERSHIP]

    Friendly one : New join ~ USD250 of purchase

    3% Mileage Benefit


    Dear one : USD250~USD1,000 of purchase

     - 3% Mileage Benefit

     - USD3 Bonus coupon


    Complete one : Over USD1,000 of purchase

     - 3% Mileage Benefit

     - USD5 Bonus coupon

  • 물음 [MEMBERSHIP] Can I make purchase as a guest?

    Yes, you CAN make purchase without signing in.

    Choose "Continue as a guest" after you click the "Buy" button for our products.

    But you cannot have the benefits for membership.

  • 물음 [MEMBERSHIP] I forgot my password

    Please use the "Forgot Password" menu, or contact us through our Q&A board.

  • 물음 [EXCHANGE/RETURN] I want to know the exchange(or return) policy

    If the exchange or refund is due to [change of mind], round-trip shipping cost should be paid by a customer.


    *** Criteria on items that are not able to be exchanged or returned

    1) Used or opened items

    2) Broken or altered items, caused by customers

    3) Any items reported after 7 days from the date of receiving

    4) Items that does not have a record of purchase on our official webstie

    5) **For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status. Still, SERUMKIND is not required to reimburse the fee for the related medical treatment

  • 물음 [EXCHANGE/RETURN] Missing items

    - If any of your item(s) is missing in your parcel, please contact us through our Q&A board within 3 days from you receive the box. When contacting us, please send us the pictures described below.
    : Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item

    - If confirmed of missing, we will send you the product right away and All the costs related to re-sending will be borne by SERUMKIND, however, some products may go out-of-stock.

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